How to Order Fibre to the Premise (FTTP)
Fibre to the premise (FTTP) provides a fibre optic connection all the way from the telephone exchange to your premises, whereas traditional fibre broadband (Fibre-to-the-Cabinet FTTC) is a fibre connection to your local on-street cabinet, then a copper connection from the cabinet to your property.
FTTP's 100% fibre connection offers lightning speeds and improves the performance of your internet connection. If you’re in a Fibre to the Premise (FTTP) enabled area, you can benefit from download speeds of up to 300mbps (and upload speeds of up to 30mbps).
However, not all Internet Service Providers (ISPs) will offer the service so you might not be informed by yours that it is available. In the event your ISP does not offer the service, you may need to consider changing ISPs if you wish to access the increased speeds.
FTTP is still a relatively new technology in the UK and there are a few differences in the customer journey when ordering fibre broadband:
How is FTTP installed?
Installation of a FTTP service requires the services of an engineer coming to your property and is usually completed in two (or three) stages.
How long does the installation take?
FTTP installations are more complex than traditional FTTC or ADSL broadband installations, lead times to completion vary, but are typically about 4 weeks. Your ISP will provide you with appointment dates in advance.
Step 1 – Place an order
As mentioned previously, not every ISP offers FTTP at the moment, so it is important that you investigate which suppliers can provide the service. The availability checker on the home page of our website will list the suppliers currently offering the service. When placing an order with your chosen ISP, they will provide you with a date when an engineer will come out to carry out tests or even a survey, should one be necessary.
Here is a list of suppliers that we know cover Oxfordshire [caveat - until the service goes live I cannot confirm the supplier list is accurate]:
- BT - http://www.productsandservices.bt.com/products/infinity-broadband/
- Plusnet – https://www.plus.net/
- Zen – https://www.zen.co.uk/
These providers only serve businesses:
(Oxfordshire County Council and the Better Broadband for Oxfordshire team are not responsible for the content of, nor do they endorse any company/service or the opinions of external websites.)
Step 2 – Survey
In the early stages of an order, a site survey may be required to assess what work needs to be done to install the fibre connection. This is to investigate what work needs to be carried out in order to provide you with a FTTP service. It is important to note that no work will be carried out without your permission and you agreeing to any costs that may be associated with this for which you are liable. In some cases, additional works may be required to bring the fibre cable into your premises. Your attendance on the appointment date is required.
Step 3 – Engineer appointment
Fibre optic cable is run via underground ducts or telegraph poles to your property and connected to a small box on the wall. The engineer connects the fibre optic cable to a small box (approx. 15cm x 10cm x 3 cm) which will need to be fixed to the outside wall of your property. The box will be installed at a height that can be worked on from ground level.
There is also a requirement to perform some work inside the property. The interior work is needed to extend the fibre optic cable inside the property. A special fibre optic modem known as an Optical Network Termination device is connected. To enable the engineer access your property your attendance on the appointment date is required.
Please note: there may be a short interruption to your telephone service during this work. Also, if you have an alarm on your phone line, please let your provider know that your line may go down for a few minutes, which could trigger a false alarm on any security system linked to your telephone line.