Ian and Caroline – Self-employed counsellors


“The upgrade to superfast broadband doesn’t happen automatically, so you will need to contact your Internet Service Provider to choose the best package that suits you. We found it very easy to make the upgrade and could even keep the same provider!”

Ian and Caroline live near Lechlade in West Oxfordshire and are both self-employed counsellors. Ian is also a broadband champion and together, they require fast and reliable broadband for both personal and business use.

Before making the upgrade to superfast broadband, Ian and Caroline received download connection speeds of 12Mbps and 0.75Mbps for upload. Now, they receive 72Mbps download and 18Mbps upload.

Ian comments:

“It was very easy to make the upgrade to superfast broadband and I was able to keep my Internet Service Provider, who switched my package from ADSL2+ to VDSL within 10 days. It was all very easy, but don’t expect the move from ADSL2+ to VDSL to give better ping times - VDSL is great for raw speed, streamed media and large file transfers, but it is not more responsive.”

Having superfast broadband is important to us because:

“We can now host web-based services for our village, which uses private cloud storage and environment data. Caroline and I can also watch TV on BBC iPlayer, whereas before, it was just not possible and became very frustrating. There is also of course, the nice-to-have benefits with faster Windows updates!”