1. Check that fibre broadband is available in your area
You can do this by using our interactive Coverage Map, Postcode Checker. However, this map is postcode based and therefore not accurate at a premise level, so you may like to use the Availability Checker on our Home Page to search further.
By using the Availability Checker, there are a number of fibre network providers in Oxfordshire. Unfortunately, there is no single point of reference to find out what is available in your area.
You can enter your address or landline telephone number into the BT Broadband Availability Checker to find out which network cabinet or structure you are served by; it will also inform you of the current speeds available on your landline (this may differ from the speed you experience if it shows that a faster speed is available, but you have not purchased a faster service from your Internet Service Provider (ISP)).
The BT Availability Checker does not provide information on premises served by other network operators such as Virgin Media, Gigaclear, Village Networks, Sugarnet and Countryside Broadband, so do check the Availability Checkers listed on their websites too.
- to be able to upgrade to a fibre broadband service, the general rule is that you need line speeds of 15Mpbs and above to be available
- if fibre broadband is available in your area, an upgrade to a faster service would not happen automatically - to get superfast broadband, you must contact your chosen internet service provider and order a fibre broadband package
2. Are you currently signed-up to a broadband contract?
If fibre broadband is available, you will need to check your current contract for broadband services. Most broadband contracts last between 12-24 months, therefore, you may need to reach the end of your contract before switching broadband providers otherwise a cancellation fee may occur.
If you wish to stay with your existing service provider, most will allow you to upgrade your contract to take-up a fibre service, though you may find any remaining time from your existing contract is added to the contract term for your new fibre contract. Ask your internet service provider to confirm whether this is the case before you place an order.
3. Find the right deal for you
There are many internet service providers to choose from, each offering different broadband deals and packages. The County Council cannot offer advice on which internet service provider to choose, however when considering the choices, you may wish to consider:
- Speed – some broadband packages cap download / upload speeds in return for a cheaper price
- Usage – does the package offer unlimited downloads and data usage or can you only download / upload a limited amount each month? If you use more than your limit in any month, it will cost you more money than the package price!
- Contract – how long is the contract? Depending on the package this means you will be signing up for 12/18/24 months
- Extras – could you get a better deal by combining your broadband in a package with other services from a single provider such as telephone, mobile and / or TV services – you may save money this way
- Offers – there are lots of deals out there, some including lower prices for the first few months. Make sure you know what price you will pay once the introductory offer finishes - shop around and choose the best deal for you!
4. Use the Availability Checker on the Home Page of our website
In addition, there are lots of comparison websites that allow you to compare broadband services and packages to find the best deal for you. Some useful links include:
You can also visit our Broadband Providers page to find out more about different internet service providers – these are just a sample of the providers out there!
5. Place your order
Once you have selected the broadband provider and package of your choice, you will need to get in touch with your Internet Service Provider (ISP) to place your order, who will then arrange to send an engineer to your home on an agreed installation date to help you get up and running.